(2 Years) Fire Alarm & Fighting System AMC
AMCJOB REFERENCE:
JB6913-26-00220
AMC of FLS System (Submission of quarterly PPM & call reports with findings and recommendations.Emergency call-out support within agreed SLA.
Annual comprehensive audit and certification support.
Coordination with Civil Defense for compliance and inspections.
Below is the scope of work:
DESCRIPTION:
Existing fire protection system servicing with an annual maintenance contract including one-year Valid civil defense-approved AMC agreement, 4-times yearly service/maintenance visit, and maintenance report submission on each visit.
Scope of Works: - Quarterly visits for performing the following PPM works.
a) Fire Alarm System - 4 times a year (Brand: SHIELD OMEGA) - 03 NO's
b) Voice Evacuation System - 4 times a year (Brand: SHIELD OMEGA)
c) Hose Reel System - 4 times a year (Brand: NAFFCO) - 52 NO's
d) Wet & Dry Riser System - 4 times a year (Brand: NAFFCO)
e) Fire Extinguishers - 4 times a year (Brand: NAFFCO)
f) Fire Electric, Diesel & Jockey Pump - 4 times a year (Brand: NAFFCO @ 1000)
g) Sprinkler System - 4 times a year (Brand: NAFFCO)
h) Emergency Lighting System - 4 times a year (Brand: SHIELD)
i) FM 200 System - 4 times a year (Brand: SHIELD) - 6 NO's
j) Foam System - 4 times a year (Brand: SHIELD) - 1 NO
k) Pre-Action System - 4 times a year (Brand: SHIELD) - 1 NO
1) Kitchen Hood System - 4 times a year (Brand: ANUS) - 3 NO
m) Pre-action System - 4 times a year (Brand: SHIELD) - 1 NO
(A & B). Fire Alarm & Voice Evacuation System:
1. Clean and service the FACP by removing dust particles from connection jacks, electronic boards, and inside the enclosure.
2. Checking the alarm function of the control panel by means of a trigger device in each zone.
3. Testing all auxiliary functions of the control panel, where practical and rectifying the control panel's faults for physical damage, indicators, etc.
4. Checking all fault indicators and their circuits by simulating fault conditions.
5. Cleaning and rectifying the control and indicating equipment at each visit.
6. Checking and maintaining all connections free of dust, corrosion, etc.
7. Service reports, including the devices tested for that quarter.
8. Checking and adjusting the charging current/voltage, if necessary. The battery shall be tested and inspected.
9. Checking the AC mains supply
10. Testing the uninterrupted power supply for both cases by removing (a) the mains power and (b) the batteries, and checking all fault signal displays.
11. Checking, cleaning, and testing battery chargers and their connections to ensure that they are in good serviceable condition and are intact and free from dust, corrosion, or any unwanted material
12. All troubles appearing in the panel shall be rectified for each quarter visit. If troubles cannot be removed for a genuine reason, a report will be submitted listing the reason.
13. Check the control panel's response to a fault condition.
14. Check line continuity for all supporting detectors that cannot be activated without causing damage to them.
15. Test and check the communication network between fire alarm control panels.
16. Test the voice evacuation system by checking the physical condition of the speakers.
17. Check the operation of systematic voice alarm messages.
18. Check the power amplifier for normal operation.
19. Check the operation of all sounders.
20. Check the operation of all fault conditions at each panel and charger.
21. Check that there have been no changes to the premises that would adversely affect the performance provided by the system.
22. Check the graphic command center PC for proper operation
23. Check the communication error, data files, verify the operation of the printer. 24. Checking all interface systems connected to the main panel.
25. Visually checking exposed cables for signs of damage.
26. Any faulty devices shall be checked and replaced (upon approval after submitting reports on a spare part proposal).
27. Quarterly system health certificate, updated FLS register, and PPM checklist. Submit upon completion of service.
28. Record the RH and temperature in the premises of FACP and notify.
29. Generate a notification and report if repeated or the same defect is identified on any electronic device due to humidity or any other reason.
30. Checking the updated graphics/GUI system as per site conditions.
31. Checking a minimum of 10 devices per loop in the graphics system
32. Quarterly submitting reports.
33. Checking the operation of all sounders. 34. Checking and cleaning all field devices such as smoke, heat detectors, beam smoke detectors, lame detectors, and sounders.
35. Checking the shutdown of FAHU on smoke detection activation and simulation (all interfaces).
36. Tested device address (label) to be verified with actual location; if there is any deviation, the same must be updated with required programming/labeling in the system.
37. Provide backup/reinstate/upgrade the software versions of the system as necessary to rectify faults in the system.
38. Testing the operation of staircase pressurizing fans, gate barriers, sliding doors, etc., by enlarging fire alarms. Interfaces Checking Styles
39. Check the response of other interfaced systems (as per the cause and effect matrix) connected to the Fire Alarm System, in case of fire activation, such as:
a. Sprinkler System
b. Fire Protection Systems
c. FM 200/Pre-action/Deluge Systems
d. Lifts
e. BMS
f. LPG Systems
g. Supply Air Fan
h. Basement Extract Fan
I. FAHU
j. AHU
k. Dampers
l. Access Control System
m. Elevator
n. Doors
o. Gate Barrier
p. 24*7 DCD Panel Interfacing
c). Fire Hose Reels:
p. Visually inspect control valves to ensure that they are:
➤In the normally open position
➤Accessible and the room is properly lit
➤Properly sealed
➤Locked and/or supervised
➤Free from leaks
➤ Provided with appropriate signage identifying the portion of the system they control
2. Visually inspect gauges on wet pipe systems to verify that they are in good condition and that normal water pressure is being maintained.
3. Inspect alarm devices to verify that they are free of physical damage.
4. Inspect fire department connections to verify that:
➤They are visible and accessible
➤Couplings or swivels are not damaged and rotate smoothly
➤ Plugs or caps are in place and not damaged
➤Gaskets are in place and in good condition
➤ Identification signs are in place
➤The check valve is not leaking
➤ The automatic drain valve is in place and operating properly
➤ Test the water flow on fire hose systems by pulling the hose and opening the nozzle and ensuring enough water pressure is maintained as per DCD standards. D). Dry Riser/Wet Riser Line:
1. Check for rust in the dry riser line and breaching inlet along with the NRV station.
2. Annual testing of the dry riser line pressure test.3. Check for rust in the drain line.
4. Checking the landing value in all locations and updating every service.
5. Visual checking of the landing value and breeching inlet end cap along with the chain.
6. Visual checking of the landing value and breeching inlet adaptor along with the non-return value system and brass spring.
E). Fire Extinguishers:
1. Entire fire extinguishers servicing, including the cylinder body, hose, horn, hose connector, and handle, etc.
2. Entire fire extinguishers updating as per the date of AMC service.
3. CO2 fire extinguishers inspecting and checking by weight
4. Fire extinguishers: Water, DCP inspecting, and checking pressure gauge.
5. Inspect fire extinguishers clamp, if loose, tighten properly.
6. Visually check that fire extinguishers hang properly.
F). Fire Pump:
1. Perform all periodic maintenance procedures in accordance with OEM guidelines.
2. Pump house conditions: Visual observations specified in the following checklists shall be performed.
3. Ventilating louvers are free to operate.
4. Fire pump system conditions: Visual observations specified in the following.
checklists shall be performed:
➤Pump suction, discharge, and bypass valves are fully open.
➤Piping is free of leaks.
➤Suction line pressure gauge reading is normal.
➤ System line pressure gauge reading is normal.
➤ Suction reservoir is full.
➤ Wet pit suction screens are unobstructed and in place.
➤Test of fire pump assemblies shall be conducted without flowing water.
➤The electric pump shall run for a minimum of 10 minutes
➤The diesel pump shall run for a minimum of 15 minutes
➤Proper housekeeping is the contractor's duty
➤Check for unusual noise or vibration.
5. Electrical system procedure:
➤ Clean the control panel, voltage deviation, test the safety switches and relays, voltage and ampere drop, and record it on the report.
➤Visual general inspection
➤Check circuit breakers or fuses
➤Controller pilot light (power on) is illuminated
➤Transfer switch normal pilot light is illuminated
➤Isolating switch is closed - standby (emergency) source
➤Reverse phase alarm pilot light is off or normal phase rotation pilot light is on
➤Oil level in vertical motor sight glass is normal
➤Observe the time for the motor to accelerate to full speed ➤ Record the time the controller is in the first step (for reduced voltage or reduced current starting)
➤ Record the time the pump runs after starting (for automatic stop controllers)
Diesel engine system procedure:
1. Perform all the periodic maintenance procedures in accordance with OEM guidelines
2. Check that the fuel tank is two-thirds full
3. Check that the controller selector switch is in the auto position
4. Check that the batteries' (2) voltage readings are normal
5. Check that the batteries' (2) charging current readings are normal
6. Check that the batteries' (2) pilot lights are on or the battery failure (2) pilot lights are off
7. Check that all alarm pilot lights are off
8. Check that the engine running time meter is reading
9. Check that the oil level in the right-angle gear drive is normal
10. Check that the crankcase oil level is normal
11. Check that the cooling water level is normal
12. Check that the electrolyte level in the batteries is normal
13. Check that the battery terminals are free from corrosion
14. Check that the water-jacket heater is operating
15. Observe the time for the engine to crank
16. Observe the time for the engine to reach running speed
17. Observe the engine oil pressure gauge, speed indicator, water, and oil temperature indicators periodically while the engine is running
18. Record any abnormalities
19. Check the heat exchanger for cooling water flow
20. Wet pit suction screens
*Fuel System:*
1. Check tank level
2. Test the tank float switch
3. Test the solenoids valve operation
4. Clean the strainer, filter, or dirt leg, or a combination thereof
5. Clean water and foreign material in the tank
6. Check the water in the system
7. Check flexible hoses and connectors
8. Tank vents and overflow piping unobstructed shall be checked and tested
9. Piping shall be inspected
*G). Sprinkler System:*
1. Visually inspect zone control valves and sprinklers to ensure that they are:
➤ Visual inspection of each sprinkler
➤ Check for signs of corrosion on the sprinkler head ➤ Accessible and room is properly lit
➤ Properly sealed
➤ Locked and/or supervised
➤ Free from leaks
➤ Provided with appropriate signage identifying the portion of the system they control
2. Visually inspect gauges on wet pipe systems to verify that they are in good condition and that normal water pressure is being maintained.
3. Visually inspect gauges on dry pipe systems to verify that they are in good condition and that normal air and water pressure are being maintained.
4. For hydraulically designed sprinkler systems, inspect the hydraulic nameplate to verify that it's securely attached to the sprinkler riser and is legible.
5. Test the water flow alarm on wet pipe sprinkler systems by opening the inspector's test connection. This simulates the opening of a sprinkler head. Test the water flow alarm on dry pipe sprinkler systems by using the bypass connection.
H) CMS Emergency Lighting System:
1. Existing Emergency Lighting System Servicing, Checking, and Testing, Includes
2. Emergency Light Function Test with 3 Hours Backup and Duration Test.
3. Entire Emergency Lights: Main AC Power, Luminaries, Lamp/LCD, and Board: Checking and Servicing.
4. Central Battery System: Batteries Voltage Checking and Servicing.
5. Central Battery System: Batteries Dust Cleaning, Including Connector Leakage Checking.
6. Main AC Power 230V Supply: Checking
7. Entire Modules and Charger Circuit Servicing, Testing, and Checking.
8. Existing Exit Lighting System Servicing, Checking, and Testing.
9. Exit Light Function Test with 3 Hours Backup and Duration Test.
10. Entire Wall-Mounted & Hanging-Type Emergency Exit Lights: Main AC Power, Luminaries, and Board: Checking and Servicing.
11. CBS System: Panel Board, Modules, Power Supply Board, Charger Circuit: Servicing, Checking, and Testing.
12. Sub-Panel Communications Checking and Updating.
13. Sub-Panel Batteries Voltage Checking and Updating
14. Field Lights fittings condition checking
15. Field Lights Loop Circuit checking and testing
16. If any open circuit in the line should be found, the cause should be found.
17. Cleaning of dust in light covers
18. Floor-wise, trip off main power and check the lights duration with a minimum 30-minute duration.
19. If any lights are not working, find out faults in the luminary board, lamp, or main power supply.
20. Preparing a detailed report and submitting to the client.
21. All the interfacing controller and IC pack to be checked, serviced, and maintained
22. CBS Panel software upgrading and interfaces to be checked
23. CBS Battery wiring checking, servicing, and updating
24. If printer connected with CBS system to be checked, working condition
( J&K&M). FM 200/Foam/Deluge/Pre-action System:
1. Verifying that the main water supply control valve is open and that all other valves are in their normal operating position and appropriately secured. For normal operating position, refer to trim charts and system data for the system used.
2. Checking for signs of mechanical damage, leakage, and corrosive activity. If detected, perform maintenance as required. If necessary, replace the device
3. Verifying that the valve and trim are adequately heated and protected from freezing and physical damage.
4. Check for any signs of water leaks and rectify as required.
5. Check the total deluge system for any damage/corrosion.
6. Check the solenoid valve and pressure switch/transmitter condition.
7. Check the pipe, fittings, and nozzle condition.
8. Isolate the required device before initiating the simulation test and check the alarm at the fire panel.
9. Actuate the manual release point and confirm the deluge release signal.
10. 10. Actuate the discharge pressure switch and confirm the deluge released signal.
11. Reset the alarm and put the system back on service.
12. Lubricate all isolation valves and necessary pivot points.
13. Check for external leakage from end flanges or bonnet, tighten if required.
14. Check hand wheel function for smooth manual open/close.
15. Remove air supply and check fail save action.
16. Check instrument air leakage for actuator, positioner, SOV, Position TX, air regulators, I/P, and instrument tubes, use soap solution and tighten if required.
17. Testing and simulating water flow alarms and performance of a main drain test is recommended and may be required by the Authority Having Jurisdiction
18. Notify the Authority Having Jurisdiction and those in the area affected by the test.
19. To test the local electric alarm (if provided) and/or mechanical water motor alarm (if provided), open the alarm test valve in the deluge valve trim.
20. Activation of electric alarm pressure switches (if provided)
21. Checking the Audibility of electric local alarms
22. The local water motor gong should be audible.
23. If equipped with remote station alarm signaling devices, verify that alarm signals were received.
24. Verify:
All local alarms stop sounding, and alarm panels (if provided) reset.
*All remote station alarms reset.*
Supply piping to the water motor alarm properly drains.
25. Verify that the alarm shut-off valve is open and the alarm test valve is closed.
26. Verify that the outlet chamber is free of water. No water should flow from the drip check when the plunger is pushed
27. Follow all standard procedures to service, test, and simulate the system
L). Kitchen hood system:
1. Inspect the control unit condition and cleaning.
2. Check indications and change bulbs as necessary.
3. Simulate fire, fault conditions, and check operation. 4. Check charger output, adjust as necessary.
5. Inspect system components and cabling, joints, and terminations (where visible).
6. Test all nozzles on each zone.
7. Check all pull stations and check operation.
8. Clean, check lamp and manual release units.
9. Clean gas cylinders and control valves.
10. Check cylinder weight.
11. Inspect pressure gauge (if fitted).
12. Inspect pipework and nozzles.
13. Inspect support brackets.
14. Remove solenoid from the valve head and test its operation.
15. Check Repeat Signal to main Fire Alarm Control Panel.
16. Record all test results and ensure everything is in normal condition before leaving the area"
Terms & Condition
GENERAL TERMS AND CONDITIONS
AGREEMENT
Professional Choice Real Estate LLC
These General Terms and Conditions (“GTC”) apply to all suppliers, contractors and service providers (“Service Provider”) appointed by Professional Choice Real Estate LLC (“PC”) for and/or on behalf of an Owners Association, Jointly Owned Property, hotel, building, community or other managed property (“Employer/Beneficiary”).
1. PURPOSE, APPLICATION AND CONTRACT DOCUMENTS
1.1 These GTC establish the minimum commercial, operational, legal, regulatory, health and safety, insurance, confidentiality, invoicing and risk-control requirements for the Service Provider.
1.2 The Service Provider confirms it has reviewed and accepts these GTC before mobilization. No quotation, invoice, delivery note, proposal, website term or supplier condition shall amend or override these GTC unless expressly accepted in writing by PC.
1.3 The signed contract, purchase order, scope of work, KPI/SLA, approved quotation, schedules and these GTC form the agreement. In case of conflict, this signed General Terms and Conditions Agreement (“GTC”) prevails, followed by the Scope of Work, KPI and payment terms, unless otherwise stated in the contract.
1.4 The appointment is limited to the agreed scope. Additional works or costs require prior written approval from an authorized PC representative.
2. DEFINITIONS AND INTERPRETATION
2.1 “PC” means Professional Choice Real Estate LLC and its authorized representatives.
2.2 “Employer/Beneficiary” means the Owners Association, Jointly Owned Property, building, hotel, community, developer or other entity for whose benefit the Services are procured or managed.
2.3 “Service Provider” includes the supplier, contractor, consultant and its employees, agents, representatives and approved subcontractors.
2.4 “Services” means the works, goods, maintenance, supply, testing, inspection, repair or other obligations under the contract, purchase order or approved scope.
2.5 “Applicable Law” means UAE Federal and Dubai laws, regulations, decrees, circulars, authority requirements, permits, codes, standards and directions applicable to the Services and property operations.
2.6 AED means United Arab Emirates Dirhams. Singular includes plural and vice versa.
3. APPOINTMENT AND AUTHORITY
3.1 PC appoints the Service Provider only for the agreed Services. The Service Provider has no authority to bind PC, the Employer, Owners Association, building or any owner.
3.2 The Service Provider shall not sign agreements, issue commitments, waive rights, make representations, place orders, incur liabilities or make regulatory submissions on behalf of PC or the Employer without prior written authority.
3.3 PC may assign or transfer the agreement, purchase order or benefit to an affiliate, successor management company, Owners Association, beneficiary or other person entitled to manage the property, subject to law.
4. SERVICE PROVIDER WARRANTIES AND REPRESENTATIONS
4.1 The Service Provider warrants that it has the required experience, expertise, financial capacity, equipment, systems, personnel, licenses, permits, approvals, insurance and resources to perform the Services safely, professionally, diligently and on time.
4.2 Services and goods shall be fit for purpose, defect-free, of good quality, compliant with specifications and performed with reasonable skill and care.
4.3 The Service Provider shall promptly rectify, at its own cost, defects, deficiencies, failed works or non-compliance attributable to it.
4.4 Personnel shall be suitably trained, competent, medically fit where required, legally authorized and properly supervised.
4.5 The Service Provider shall immediately notify PC of any matter materially affecting service continuity, safety, quality, compliance, cost, reputation or program.
5. LICENCES, LEGAL AND REGULATORY COMPLIANCE
5.1 The Service Provider shall obtain and maintain, at its own cost, all licenses, permits, approvals, certifications, registrations, visas and authorizations required for the Services.
5.2 It shall comply with Applicable Law, site rules, security/access procedures, health and safety requirements and PC/property management instructions.
5.3 It shall immediately notify PC of governmental notices, violations, investigations, claims, penalties, license suspension, regulatory action, litigation or threatened action relating to the Services.
5.4 The Service Provider is solely responsible for employees’ wages, benefits, end-of-service entitlements, visas, work permits, accommodation, transport, medical insurance and other legal employment obligations.
6. PERSONNEL AND SITE CONDUCT
6.1 Only approved, qualified and identified personnel may attend site. PC may require removal/replacement for misconduct, incompetence, safety concerns, conflict of interest, poor performance or breach of site rules.
6.2 The Service Provider shall maintain adequate supervision and ensure compliance with security, access, confidentiality and conduct requirements.
6.3 Personnel shall not solicit, accept or offer unauthorized gratuities, commissions, gifts, rewards or benefits in connection with the Services.
6.4 Site, property, equipment, photographs, drawings, plans and information shall not be used for promotional or other purposes without prior written approval.
7. SCOPE, WORK PROGRAM, SLA AND KPI
7.1 Before mobilization, the Service Provider shall submit the required work program, deployment schedule, personnel details and technical documents.
7.2 Services shall comply with the approved scope, program, SLA and KPI in Annexure A. Failure may result in warnings, corrective action, penalties, service credits, cost recovery and/or termination subject to contract and law.
7.3 For Service Provider-caused delays, it shall at its own cost deploy resources, extend hours or take reasonable measures to recover the program.
7.4 Emergency/ad-hoc support shall be provided within the agreed scope and escalation matrix. Chargeable additional work requires written approval before commencement.
8. HEALTH, SAFETY, QUALITY AND ENVIRONMENT
8.1 Before mobilization, provide applicable risk assessments, method statements, QHSE/emergency/mobilization plans, permits, licenses/certificates, evacuation arrangements and other reasonably requested documents.
8.2 High-risk works require a site-specific risk assessment and approved method statement before commencement.
8.3 Personnel shall be briefed on emergency procedures and suitable H&S arrangements, training and incident records maintained.
8.4 Accidents, near misses, injuries, property damage, hazardous/environmental incidents and authority interventions shall be reported immediately, followed by a written report as requested.
8.5 The Service Provider shall protect property, residents, guests, employees, visitors and third parties from foreseeable risks.
9. SUBCONTRACTING AND ASSIGNMENT
9.1 No subcontracting, assignment, transfer or novation of any material part of the Services without prior written PC approval and, where required, Employer/authority approval.
9.2 Approval does not relieve the Service Provider of responsibility; it remains liable for subcontractors and personnel.
9.3 Subcontractors acquire no contractual rights against PC or the Employer merely by performing the Services.
10. FEES, PRICES AND PAYMENT
10.1 Unless otherwise agreed, fees are fixed and comprehensive, covering labor, supervision, transport, tools, consumables, equipment, overheads, statutory costs, permits, insurance and other necessary costs.
10.2 No price increase, variation, additional cost, standby, mobilization fee or reimbursement is payable without prior written PC approval, except where mandatory law requires otherwise.
10.3 Invoices shall be submitted through ISKAAN where designated by PC; alternative submission is invalid where system submission is mandatory.
10.4 Invoices must include service reports, completion evidence, approvals, relevant before/after photographs, supporting documents and required signatures/stamps. Incomplete invoices are not properly submitted.
All invoices submitted should be strictly addressed to
Professional Choice Real Estate LLC C/O (Relevant Jointly Owned Property Name as per DLD)
10.5 Payment will be made within 45 days of successful invoice submission and acceptance by PC confirming that the invoices and documents meet PC, bank and RERA requirements.
10.6 Incase of unforeseen circumstances the credit period may vary beyond the 45 days. However, PC will do its best to process payments within the credit period.
10.6 Payment is due only for properly performed, verified and undisputed Services under the contract. PC may withhold/return amounts attributable to defects, penalties, service credits, damage, missing documents, insurance non-compliance, overpayment or other lawful recovery.
10.7 Payment may only be made from the relevant regulated community/escrow account, subject to fund availability/release under Applicable Law. PC does not assume personal payment liability by acting as management company/representative.
10.8 The Service Provider has no recourse against PC’s own funds, assets or accounts for Employer/Owners Association amounts.
10.9 The Service Provider remains responsible for cash flow, payroll and subcontractor payments and shall not suspend Services or claim against PC solely due to delays caused by community funding, approval, regulatory or escrow processes.
11. TAXES
11.1 The Service Provider is responsible for tax registration, VAT compliance, tax invoices and applicable taxes, duties and statutory charges. VAT shall be charged only where applicable and supported by a valid tax invoice.
11.2 Mandatory statutory price changes shall be handled under Applicable Law and the signed contract; unilateral adjustments are not permitted.
12. INSURANCE
12.1 Maintain all legally and contractually required insurance throughout the term and any applicable liability period.
12.2 Unless otherwise specified, maintain appropriate public liability, employer/workmen compensation, medical/employee and specialist insurance reasonably required for the Services.
12.3 Public liability limits shall follow the applicable contract/schedule; if silent, PC may require commercially reasonable limits proportionate to risk.
12.4 Where legally permissible and commercially available, policies shall include waiver of subrogation in favor of PC/Employer, primary/non-contributory and cross-liability wording.
12.5 Provide policies/certificates upon request and notify PC of cancellation, material alteration, expiry or non-renewal.
12.6 The Service Provider bears deductibles, excesses and uninsured losses attributable to its acts, omissions or responsibilities.
13. LIABILITY, INDEMNITY AND THIRD-PARTY CLAIMS
13.1 The Service Provider shall indemnify, defend and hold harmless PC, Employer, Owners Association and their directors, officers, employees and authorized representatives against losses, liabilities, claims, proceedings, damages, fines, penalties, costs and reasonable legal expenses arising from its breach, negligence, willful misconduct, fraud, defective work, unsafe acts, legal violations, employment obligations, IP infringement, property damage, injury/death or acts/omissions of personnel/subcontractors.
13.2 The indemnity covers third-party claims and direct losses and survives expiry/termination as required for liabilities arising during the term.
13.3 Nothing excludes/limits liability where prohibited by Applicable Law, including fraud, willful misconduct, or death/personal injury caused by negligence where legally non-excludable.
14. SUPPLIER OBLIGATIONS AND RESPONSIBILITIES
14.1 PC acts as a professional property/owners association management company and may procure Services for an Employer/Beneficiary. The Service Provider shall ensure its acts, documents, personnel and contractual arrangements do not create unintended financial, operational, legal, regulatory, tax, employment, agency, authority or reputational liability for PC.
14.2 The Service Provider shall not assert or allow personnel/subcontractors to assert that PC is the principal debtor, guarantor, employer, partner, joint venturer, agent, insurer or contracting party for Employer/Service Provider obligations unless PC accepts that capacity in writing.
14.3 Supplier standard terms shall not impose limitation, retention of title, lien/security interest, automatic renewal, price escalation, deemed acceptance, unilateral variation, suspension right or other provision against PC.
14.4 The Service Provider shall notify PC of supplier terms or documents that could expose PC/Employer to additional liability or conflict with the contract; conflicting terms are ineffective unless accepted in writing.
14.5 The Service Provider shall not contact, commit, instruct, negotiate with or represent PC/Employer to owners, residents, guests, regulators, media, insurers, consultants or other third parties except within its authorized role or with required approval.
14.6 This clause applies only to the extent reasonably necessary to protect PC/Employer and does not exclude liability that cannot lawfully be excluded or impose an unreasonable restraint.
15. CONFIDENTIALITY, DATA AND INFORMATION
15.1 Keep confidential all information concerning PC, Employer, owners, residents, guests, operations, finances, security, systems, drawings, plans, reports, contracts and commercial matters.
15.2 Use confidential information only for the Services and disclose only to need-to-know personnel bound by equivalent obligations, or where legally required.
15.3 Upon request/termination, return or securely delete confidential information subject to legal retention.
15.4 Promptly notify PC of actual/suspected loss, unauthorized access, disclosure or misuse of confidential information/personal data.
16. RECORDS, DOCUMENTATION AND TECHNICAL LIBRARY
16.1 Maintain complete and accurate service records, reports, test certificates, licenses, warranties, manuals, drawings, commissioning records and technical documents.
16.2 Provide copies promptly upon request and, at completion/termination, in organized electronic format where reasonably requested.
16.3 Subject to law and payment for expressly commissioned deliverables, documents prepared specifically for the property shall be available to PC/Employer for operation, maintenance, compliance and future procurement.
17. PROPERTY, TOOLS AND DAMAGE
17.1 Protect property, equipment, finishes, common areas, resident and third-party property during Services.
17.2 Report damage immediately and rectify or reimburse it at the Service Provider’s cost, subject to reasonable verification.
17.3 Remove waste, packaging, debris and temporary materials and leave work areas clean and safe.
18. SUSPENSION
18.1 PC may suspend all/part of Services by written notice for safety, operational, regulatory, funding, access, performance or other legitimate property-management reasons.
18.2 The Service Provider shall comply and protect works, equipment and property during suspension.
18.3 Payment/cost consequences follow the signed contract and Applicable Law. No standby/additional cost is payable.
19. TERMINATION
19.1 PC may terminate in accordance with the signed contract and, where permitted, without cause on 30 days’ notice.
19.2 Subject to law/contract, PC may terminate without notice for material breach, defective/substandard/unsafe Services, repeated KPI failure, missed timelines, service stoppage, loss of license/certification, failure to provide documents as per PC requirements, serious H&S breach, fraud/misconduct, unauthorized subcontracting, insolvency, regulatory non-compliance or material financial/compliance/reputational risk caused by the Service Provider.
19.3 PC may terminate with 7 days’ notice for any unsatisfactory performance of the service provider.
19.4 Termination does not prejudice accrued rights/remedies.
19.5 On expiry/termination, cease work as instructed, remove personnel/equipment, return property/confidential information, complete handover documentation and reasonably cooperate with transition to PC/replacement provider.
19.6 The Service Provider shall not withhold essential documents, keys, access credentials, records, technical information or Employer/Beneficiary property as payment leverage, except where an enforceable statutory right applies.
20. CONFLICT OF INTEREST, ETHICS AND ANTI-CORRUPTION
20.1 Disclose actual/potential conflicts involving PC, Employer, Owners Association members, directors, employees or representatives.
20.2 Comply with anti-bribery, anti-corruption, fraud prevention and ethical requirements and do not offer/provide anything of value to improperly influence decisions.
20.3 Undisclosed conflicts, kickbacks, commissions, fraudulent documents or corrupt practices constitute material breach.
21. NO PARTNERSHIP, AGENCY OR EMPLOYMENT
21.1 Nothing creates a partnership, joint venture, employment relationship or general agency between PC and Service Provider.
21.2 The Service Provider remains solely responsible for personnel, subcontractors, employment obligations, taxes and operational methods.
21.3 Service Provider personnel are not PC employees merely because PC monitors performance or gives reasonable site instructions.
22. NOTICES AND COMMUNICATIONS
22.1 Notices shall be written and delivered by email to the applicable contract details or official notified contacts.
22.2 Operational instructions may use agreed channels, but changes to price, scope, term, liability or other material provisions require written authorization by an authorized representative.
23. GOVERNING LAW AND DISPUTE RESOLUTION
23.1 The agreement/GTC are governed by laws applicable in Dubai and the UAE, subject to mandatory jurisdictional requirements applicable to the Employer/Beneficiary.
23.2 Parties shall first attempt good-faith amicable resolution. If unresolved within the signed contract period, disputes shall be referred to competent Dubai courts.
24. ENTIRE AGREEMENT, AMENDMENTS AND SEVERABILITY
24.1 The signed agreement (“GTC”), purchase order, approved scope, and schedules constitute contractual understanding and supersede inconsistent prior discussions/correspondence.
24.2 Amendments require written approval by authorized representatives.
24.3 If a provision is invalid/unenforceable, it shall be modified only as necessary to make it enforceable; remaining provisions continue.
25. PRIORITY AND CONFLICT OF AGREEMENTS
25.1 In the event of any conflict, inconsistency, or contradiction between any provision of this General Terms and Conditions Agreement and any other agreement, contract, appendix, purchase order, or other document entered into between the Parties, whether executed before or after this Agreement, the provisions of this General Terms and Conditions Agreement shall prevail and shall govern, to the extent of such conflict or inconsistency.
25.2 No provision contained in any other agreement or document shall be deemed to amend, waive, or override any provision of this General Terms and Conditions Agreement unless such amendment, waiver, or override is expressly made in writing and duly.
26. SIGNED BY THE AUTHORIZED REPRESENTATIVES OF THE PARTIES
26.1 In all circumstances, this General Terms and Conditions Agreement shall remain the principal and governing document regulating the contractual relationship between the Parties in relation to the subject matter hereof, unless the Parties expressly agree otherwise in writing.
27. NO WAIVER
27.1 Failure or delay by PC to exercise a right is not a waiver. Any waiver must be written and applies only to the specific instance.
28. SURVIVAL
28.1 Confidentiality, indemnity, liability, insurance claims, records, intellectual property, payment reconciliation, audit, dispute resolution and obligations intended by nature to survive shall remain effective after expiry/termination.
29. SERVICE PROVIDER ACKNOWLEDGEMENT
29.1 The Service Provider confirms it has read, understood and accepted these (“GTC”), had reasonable opportunity to seek independent legal advice and enters the contract on this basis.
29.2 Pricing includes all costs reasonably necessary for the Services. The Service Provider shall not claim unauthorized additional payment due to omission, ambiguity or internal costing error.
30. SIGNATURE AND ACCEPTANCE
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SERVICE PROVIDER |
PROFESSIONAL CHOICE REAL ESTATE LLC |
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Legal Name: |
For and on behalf of PC: |
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Trade License No.: |
Name: |
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Authorized Signatory: |
Position: |
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Signature & Company Stamp: |
Signature & Company Stamp: |
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Date: |
Date: |
Professional Choice Real Estate LLC
Dolphin Tower
Mixed UseDolphin Tower Jointly Owned By Professional Choice Real LLC, Dubai, United Arab Emirates