Security services (01/01/2027 - 31/12/2029)

1. General Requirements

Provide professional, licensed, and SIRA-compliant security services for the residential building, including all manpower, supervision, uniforms, equipment, training, and operational support required to maintain safety, security, and order within the premises.

2. Manpower Deployment

• Total security personnel: 4 SIRA-licensed security guards
• Guards shall be deployed on a shift basis to provide 24/7 coverage (or as per building requirement).
• One guard to act as Shift Leader when required.
• All guards shall hold valid SIRA licenses, Emirates ID, and medical fitness certificates.

3. Duties & Responsibilities

3.1 Access Control & Reception Duties

• Control and monitor entry and exit of residents, visitors, contractors, and delivery personnel.
• Verify visitor details and maintain visitor log registers (manual or electronic).
• Ensure proper use of access cards, intercoms, and gate barriers.
• Prevent unauthorized access to the building and restricted areas.

3.2 Patrolling

• Conduct regular foot patrols of:
  • Building perimeter
  • Common areas
  • Parking areas
  • Lobbies and corridors
  • Fire exits and staircases
• Report and record any suspicious activity, safety hazards, or maintenance issues.
• Ensure doors, gates, and emergency exits are secure.

3.3 Monitoring & Surveillance

• Monitor CCTV systems in compliance with SIRA and privacy regulations.
• Observe alarms, fire panels, and emergency systems and respond as per procedures.
• Report any system malfunctions immediately to building management.

3.4 Incident Management

• Respond promptly to emergencies including:
  • Fire alarms
  • Medical emergencies
  • Security breaches
• Coordinate with Dubai Police, Civil Defence, ambulance services, and building management as required.
• Prepare incident reports for all security-related events.

3.5 Resident & Visitor Assistance

• Provide courteous assistance to residents and guests.
• Handle minor disputes professionally and escalate when required.
• Support building management during events, move-ins, and move-outs.

3.6 Compliance & Reporting

• Maintain daily occurrence logs and patrol reports.
• Submit incident reports and monthly security reports to management.
• Comply strictly with SIRA regulations, post orders, and building rules.

4. Uniforms & Equipment

• Guards to be provided with SIRA-approved uniforms.
• Required equipment:
  • Two-way radios
  • Flashlights
  • Whistles
  • Notebooks and pens - Laptop
• Any additional equipment as mandated by SIRA or building management.

5. Training & Conduct

• Guards shall be trained in:
  • Access control
  • Emergency response
  • Customer service
  • Fire & basic first aid awareness
• Maintain professional appearance, discipline, and courteous behaviour at all times.
• No sleeping, mobile phone misuse, or absenteeism during duty hours.

6. Supervision & Management

• Security contractor to provide:
  • Regular site supervision
  • Relief guards during leave of absence
• Always ensure uninterrupted security coverage.
• A designated operations supervisor to liaise with building management.

7. Compliance with SIRA & UAE Regulations

• Contractor to fully comply with:
  • SIRA rules and licensing requirements
  • UAE Labour Law
  • Local authority regulations
• Any fines or penalties due to non-compliance shall be the contractor’s responsibility.

8. Working Hours

• Guards to work as per approved duty roster.
• Overtime, public holidays, and special event coverage to be included or quoted separately as agreed.

09. Performance Standards

• Continuous, alert, and professional security presence.
• Zero tolerance for misconduct or negligence.
• Immediate replacement of any guard deemed unsuitable by management.

10. Required manpower

• Security guard (SIRA Certified) – 2 Nos

CCTV Operator come security guard (SIRA Certified) 2 Nos