(2 Years) Security Personnel & Equipment ContractContract
Greeting from SAGA International,
1. Introduction Location Details
a. Site : Marina Wharf 1
b. Location : Dubai Marina, Dubai, U.A.E.
Security Services - 7 days per week
Security Guard/Concierge -
3 male guards
The purpose of this Scope is to provide detailed information about The Service Provider shall provide service delivery model to ensure a high quality, accurate and professional security guarding services to be provided at the contracted site.
3. Resources Requirements
The Service Provider shall provide manpower services to meet the requirements of the Site, in compliance with the below criteria with the Service Fee submitted.
a. Security Manpower Criteria:
i. All staff employed by The Service Provider shall be in compliance with SIRA requirements and any other law within Dubai.
ii. Ability to speak read and write in English with a standard suitable to perform duties under this Contract.
iii. Provide at least one staff employed by The Service Provider with Arabic origin and with capability to read and write in Arabic.
iv. Healthy and medically fit for security work.
v. All security personnel engaged by The Service Provider for the purpose of providing security services are of smart appearance and provided with an appropriate uniform (as approved by SIRA). No exception will be made for a deterioration or non-compliance with this requirement.
vi. Able to tactfully handle all visitors and customers operating in the premises.
1. All security personnel are to hold basic training conducted by SIRA, throughout the contract duration:
2. Basic first aid and fire safety.
vii. The Service Provider shall keep time sheets and shall on demand produce such sheets for inspection by the Client representative
1.1. The Service Provider will deploy Employees that meet the technical and other skills specified by the Client, required for carrying out the Services. The Service Provider reserves the right to replace any Employees so deployed with other Employees that meet the Client’s requirements, at any time throughout the Term of this Agreement.
2.2 Service Provider will provide all standard equipment necessary for its Employees to carry out the work, including uniforms, footwear and SIRA approved communication equipment. Any cost related to tailored or bespoke uniforms, requested by the Client, shall be borne by the Client.
3.3. Service Provider will use its best endeavours to resolve any issues arising between the Client and the Employees. The Service Provider will replace an Employee upon receipt of a reasonable written request from the Client for reasons related to unsatisfactory performance within seven (7) days of receiving the request.
4.4. The Service Provider is responsible for the payment of the Employees salary and benefits during the Employees employment, in accordance with the Employees terms and conditions of employment.
5.5 Service Provider will ensure that the Employees deployed at the Client’s site are covered under its workmen’s compensation insurance policy at least to the minimum extent required under the UAE Labour Law.
6.6 On receiving written notification from the Client that an Employee has breached his conditions of work or any relevant provision of UAE Labour Law, Service Provider shall review such notification and take any action it deems necessary.
5. Roles and responsibilities of the Service Provider
i. The primary function of The Service Provider is to provide efficient and effective security coverage to the tenants, employees, visitors, contractors, suppliers and the Site.
b. Main Responsibilities
Actively promote the security and safety procedures at the Site, thereby ensuring the safety and security of the tenants, employees, visitors, contractors and suppliers.
i. Wherever necessary interact with various departments at the Site to provide the best service to the tenants, employees, visitors, contractors and suppliers.
ii. Ensure that all Employees remain on the highest level of vigilance and alertness by means of regular training and updates of the various protocols and procedures.
iii. Enforce the Client’s access control policy and ensure all personnel entering the Site are identified and registered as and when applicable as per the instructions of the Client representative.
iv. Report any accidents or incidents observed on the Site to the relevant local authorities
v. Monitor and respond to all fire, fire indications or life threatening incidents, which are identified by the people or conveyed by the Security Control Room.
vi. Perform regular patrolling inside the Site and around the perimeter to ensure that the fire, life and safety procedures are followed and to report any irregularities to the relevant department for the corrective action if resource is requested by the Client representative.
vii. Prevention and detection of crimes, theft and accidents.
Prevent any items from being removed from the Site without an authorization document signed by an authorized Client representative.
viii. Follow the lost and found property policies and procedures as set by the local authority
ix. Familiarize and follow any specific instructions or policy and procedures as set out by DEC Towers Community Rules.
a. Security Objectives
Establish, implement and manage an on Site proactive security regime in a manner which will enable the Site to remain functional, safe and operationally secure to meet the specifications laid out below and the measurements as defined.
i. Maintain a safe environment and safe working practices to ensure that standards of safety and security remain high and that any reduction in the quality of service is recognized and corrected.
ii. The supply, management and coordination of Employees, the implementation of security procedures and provision of security systems and equipment, if applicable. Security services to be provided 7 days per week, 24 hours per day or as contractually agreed with the Client.
7. Operational and emergency response times General Service Description
The response time for the following tasks are to be agreed between The Service Provider and the Client representative:
a. Attend an emergency requiring security assistance within the Emergency Response Time.
b. Respond to an emergency alarms within the Emergency Response Time.
c. Attend an urgent request for security services within the Service Response Time.
d. Attend a normal request for security services within the Service Response Time.
e. Align emergency contingencies to comply with the JLT Emergency Evacuation Guidelines.
f. Act in accordance with fire contingency plans and/ or as instructed by the Client representative.
8. Administration and reporting
a. Report an accident or incident observed on Site by completing an Accident / Incident Report and forward it to Control Command Centre, the Client representative and the relevant authorities.
b. Record all accidents, incidents and event in accordance with the Client’s procedures and legal requirements.
c. Submit monthly reports of accidents, incidents and event statistics as per the Client’s guidelines.
d. Report all incidents, breaches of security and suspicious activities as per the Clients procedures.
e. Maintain a detailed log of any incidents encountered during each shift. Each and every incident shall be logged before an Employee ends his shift.
f. Maintain an effective administration and filing system.
g. Record and maintain all applicable documents and records in accordance with the Client’s guidelines.
Total amount for 2023:
Vat amount for 2023:
Grand total amount for 2023:
Total amount for 2024:
Vat amount for 2024:
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Terms & Condition
Marina Wharf 2 Jointly Owned PropertyMixed Use
Marina Wharf Tower 2 Dubai Marina, Dubai, United Arab Emirates