(2 Years) CCTV, PA System, Access Control & SMATV Contract
ContractJOB REFERENCE:
JB007-22-01961
Greeting from SAGA International,
Total amount for 2023:
Vat amount for 2023:
Grand total amount for 2023:
Total amount for 2024:
Vat amount for 2024:
Grand total amount for 2024:
Scope of service.
4 Visits per year
Emergency
call included
· CCTV– 111
no’s
2.2. Preventive Maintenance
Maintenance performed proactively by Contractor
which is designed to keep the system in proper working condition.
2.3. Remedial Maintenance
Corrective action performed
reactively by Contractor which results from system failure and which is
performed as required; i.e. on an unscheduled basis.
2.4. Call
Refers to the action of conducting a
phone call by the client, or a client representative, to Contractor office to
report a system malfunction in the client site that requires corrective action
by Contractor. Calls usually result in a service report being generated
internally by Contractor.
2.5. Incident
The occurrence of a technical problem
or a system malfunction in the client site and the resulting remedial action
taken by Contractor.
Service for system that has failed or
not implemented by Contractor prior to the signing of this agreement is not the
responsibility of Contractor. Contractor is committed to the terms and
conditions of this agreement starting from the date of approval onwards.
4. Maintenance Services and Parts
4.1 Contractor
agrees to provide system sustaining service coverage for the time period
selected by the client to keep the machines in good working order. These
services are defined under two specific categories:
4.1.1.
Unscheduled, on-call remedial service. Such service includes problem
resolution.
4.1.2. Preventive
maintenance visits that are initiated by Contractor on every 3 month once.
4.2. Maintenance
services do not include:
4.2.1. Any
work external to the systems or maintenance of accessories, alterations,
attachments, or other devices not
explicitly mentioned in contract
4.2.2. Performing
services that fall outside the scope of the agreement, such as new service
implementation.
4.2.3. Any
additional charges incurred as a result of repair of damage or increase in
service
time caused by: accident,
transportation, neglect, alteration, or misuse of system by the
client.
4.2.4. Repair
of damage or increase in service time caused by other than normal operation
such as natural catastrophe, war,
fault or negligence of the client, or by causes
External to the system.
4.2.5. Repair
or maintenance to restore system to proper operating conditions after any
third-party had performed maintenance or otherwise repaired an item of system.
Additional charges for such repair or maintenance shall be at Contractor applicable
time and material rates & terms then in effect.
4.3. Technical Requirements:
SUPPORT SERVICES INCLUDE:
Terms & Condition

SAGA International

Marina Wharf 2 Jointly Owned Property
Mixed UseMarina Wharf Tower 2 Dubai Marina, Dubai, United Arab Emirates