Submetering services – Rental Contract – 5 years (quarterly payment over 5 years).

Service Deliverables

·        Supply & installation of BTU meters (hardware) on 5 year lease-to-own basis for all the units including common area assets.

·        Registration of end-users, reading, billing, maintenance & collection.

·        Payment collection management via various options.

·        Express/ final bills, move in/out services. Scope of Work

Registration of end-users (tenants / owners):

·        Integrating end-user information to the billing platform.

·        Creating database and billing requirement tailor made to project specifics including property setup information and necessary IT infrastructure.

·        Registration/End-user agreement.

Meter Reading and Monthly Billing:

·        Finalizing billing methodology, bill template, etc.

·        Extraction and evaluation of meter data read-outs.

·        Data processing and validation identifying reading irregularities, wherever applicable.

·        Individual bills distribution electronically to end users / client as applicable.

·        Uploading information to all payment gateways.

·        Customer service support.

·        Special reports, if required (additional charges may apply).

Maintenance of BTU Meters (Sub-Meters Only):

·        Meter maintenance and soft checks as per manufacturer recommendations.

·         Suspected meters from soft checks to be physically inspected on sampling basis if required.

·        Data validation checks including frequent reads.

·        Meter reading system backup and updates

Collection (Utility Account Management):

·        Signing end-user agreements with end users (tenants / owners as applicable).

·        Collect and manage customer deposits.

·        Registration / connection charges.

·        Collections through available payment gateways and keeping track of individual accounts and payment status.

·        Focal point for customer service answering client calls regarding AC billing.

·        Maintain updated client database, bank reconciliations.

SUPPLY OF METERS

INSTALLATION OF METERS

 

CEILING AND PAINTING WORKS

METERING PANEL AND COMMUNICATION CABLING

Additional Instructions

·        Contractor must have valid license for the related work

·        The work must be carrierd out and must be approved as per RSB and local authority requirements.

·        All work must be completed in comply with site requirements and to follow the safety procedures always

·        All work related WMS and RA to be submitted

·        All staff must be professional and must be aware of work requirements

·        All work must be done in coordination with client appointed FM represenattaive or onsite FM service provider team

·        All respective drawings, warranty documments,software licenses, system manuals etc. must be submitted along with work completion certficate

·        The proposal must be inclusive of all associated cost. Any exclusion to be mentioned clearly

·        Make, model rating and specifications to be mentioned in proposal clearly along with applicable warranty

·        Payment terms to be mentioned clearly.

·        The contractor must visit the building to clarify the requirements if any.

·        Contract draft to be submitted by contractor along with proposal.