REQUEST FOR PROPOSAL

 

SUBJECT: MARBLE FLOOR RESTORATION, POLISHING & TILE REPLACEMENT- GRANDEUR RESIDENCE

SCOPE OF WORK

Project: Grandeur Residence, Palm Jumeirah, Dubai
Buildings: Maurya & Mughal
Approximate Marble Polishing Area: 4,460 m²
Proposed Marble Tile Replacement: 335 Nos. (subject to site verification)
Contract Type: Lump Sum and Re-measurable
Project Duration:  60 (Sixty) working days.

 

PART A – GENERAL SCOPE OF WORK

1. PROJECT OVERVIEW

The scope covers the complete restoration, polishing and replacement of damaged marble flooring within the common area corridors, reception and other designated common areas of Grandeur Residence, comprising Maurya and Mughal buildings.

The property is a premium sea-facing residential development with high-quality architectural finishes comparable to five-star hospitality properties.

The existing marble flooring comprises predominantly Crema Marfil and Light Emprador natural stone.

Based on the preliminary inspection, the following defects have been identified:

• Cracked, chipped, smashed and damaged marble tiles.
• Hollow and debonded marble tiles.
• Surface scratches, dullness and uneven finishes.
• Missing or deteriorated grout.
• Surface deterioration due to prolonged usage and environmental exposure.

The Contractor shall undertake all necessary activities to restore the existing marble flooring to a uniform, smooth and high-gloss finish while maintaining the original architectural appearance.

The scope includes supplying and replacing damaged marble tiles with similar colour, texture & design, carrying out approved repairs, grinding, honing, polishing, crystallization, sealing and associated finishing works.

 

2. CONTRACTOR QUALIFICATION & EXPERIENCE

Considering the premium nature of the property, the Contractor shall demonstrate proven experience in specialized marble restoration and maintenance works.

2.1 Company Experience

1. The Contractor should preferably have 10 years of established experience in marble polishing, restoration and natural stone maintenance.
2. The Contractor shall demonstrate previous experience in marble restoration works within five-star hotels, luxury residential developments or equivalent premium properties.
3. Preference shall be given to contractors with demonstrated experience working with internationally recognized hospitality properties, including Marriott, Ritz-Carlton, Bulgari, Sheraton, Hilton or equivalent establishments.
4. The Contractor should have relevant experience in the Facilities Management industry, particularly in maintaining natural stone flooring within occupied hospitality and residential properties.
5. The Contractor shall submit a list of relevant completed projects, including project descriptions, approximate work areas and client references.
6. Previous client appreciation letters, completion certificates and relevant industry recognition may be submitted as supporting evidence.

2.2 Technical Capability

The Contractor shall demonstrate:

1. Availability of experienced marble restoration technicians.
2. Competent technical supervision.
3. Adequate machinery and equipment.
4. Experience in marble tile removal and replacement.
5. Capability to source matching natural marble.
6. Experience in executing works within occupied buildings.
7. Established technical training arrangements for specialized restoration personnel.

The Contractor shall submit details of the proposed manpower, equipment and methodology for technical evaluation.

 

3. DETAILED SCOPE OF WORK

3.1 Site Inspection and Preparation

The Contractor shall:

1. Conduct a detailed site inspection before commencement.
2. Verify the existing marble condition, including cracks, chips, hollow tiles, stains and surface deterioration.
3. Verify the locations and quantities of damaged tiles identified for replacement.
4. Submit a condition assessment and photographic records.
5. Protect adjacent walls, doors, furniture, fixtures and other building finishes.
6. Provide appropriate barricading, warning signage and safe access arrangements.
7. Coordinate with building management before commencing works.

3.2 Marble Tile Removal and Replacement

The Contractor shall supply and replace damaged marble tiles identified within the designated work areas.

The preliminary quantity is 335 Nos., however it is not limited to it,

The replacement comprising as follows :

Building	Quantity
Maurya	250 Nos.
Mughal	85 Nos.
Total	335 Nos.

 

The Contractor shall:

1. Identify and mark damaged tiles requiring replacement.
2. Obtain Consultant / Client approval before removing the existing tiles.
3. Carefully remove damaged marble tiles without affecting adjacent flooring.
4. Remove existing adhesive, mortar and loose bedding materials.
5. Inspect the exposed substrate for cracks, moisture, debonding or other defects.
6. Rectify minor substrate irregularities necessary for proper tile installation.
7. Supply matching Crema Marfil and Light Emprador natural marble with required size.
8. Ensure replacement marble matches the existing colour, texture, veining, thickness pattern and size as closely as practicable.
9. Maintain the existing marble thickness of approximately 20 mm, subject to verification.
10. Reproduce existing decorative patterns and water-jet designs where applicable.
11. Install replacement tiles using suitable approved natural-stone adhesives or bedding materials.
12. Maintain existing joint alignment, levels and floor patterns.
13. Carry out joint filling using compatible colour-matched grout.
14. Allow adequate curing before polishing.
15. Polish replacement tiles to achieve a uniform finish with the surrounding flooring.

Additional Requirement – Replacement Quantity Buffer

The Contractor shall include a 10% quantity buffer in its material procurement planning to accommodate cutting losses, breakage and minor variations.

The buffer shall not automatically constitute additional payable work. Actual replacement quantities shall be measured and certified in accordance with the contract.

Any additional replacement beyond the approved quantities shall require prior written authorization.

 

3.3 Hollow Tile Treatment and Minor Repairs

Where existing marble tiles are identified as hollow or partially debonded, the Contractor shall assess whether they can be repaired without complete replacement.

Repair methods may include:

1. Suitable hollow-tile injection treatment.
2. Localized joint opening and repair.
3. Minor crack filling.
4. Repair of chipped edges and surface defects.
5. Regrouting and finishing.

Repairs shall be undertaken only following Consultant / Client approval.

Where repair is not technically suitable, the affected tile shall be replaced.

3.4 Marble Cleaning and Pre-Treatment

1. Remove accumulated dirt, grease, stains and surface contaminants.
2. Remove existing wax or deteriorated polishing compounds where present.
3. Use professional-grade chemicals suitable for natural marble.
4. Treat localized stains using appropriate marble-compatible cleaning products.
5. Submit technical datasheets and Safety Data Sheets for all proposed chemicals.

3.5 Marble Grinding and Honing

1. Carry out grinding using professional industrial-grade marble grinding machines.
2. Use suitable diamond abrasives according to the existing marble condition.
3. Remove scratches, minor undulations and surface imperfections.
4. Carry out progressive honing using finer-grit diamond pads.
5. Ensure uniform surface preparation across the designated areas.

3.6 Marble Polishing and Crystallization

1. Perform polishing using professional high-grit diamond pads and suitable polishing compounds.
2. Carry out crystallization using approved products compatible with the existing marble.
3. Achieve a uniform, high-gloss finish consistent with the approved mock-up.
4. The target gloss level shall be 85–90 gloss units, subject to confirmation during mock-up approval.
5. Ensure the completed surface is free from visible scratches, swirl marks, uneven polishing and unacceptable patchiness.

3.7 Moisture and Salt Stain Treatment

Considering the sea-facing location of Grandeur Residence, particular attention shall be given to moisture-related deterioration.

The Contractor shall:

1. Inspect affected areas for visible moisture, salt deposits and efflorescence.
2. Identify and record locations showing persistent dampness or recurring stains.
3. Use appropriate marble-compatible products for removing salt and moisture-related surface stains.
4. Ensure surfaces are sufficiently dry and suitable for treatment before applying sealers.
5. Inform the Consultant / Client of suspected active moisture ingress or underlying defects before proceeding with permanent finishing.

Important: The Contractor shall not conceal active moisture problems through polishing or sealing. Any underlying waterproofing, plumbing leakage or structural moisture issue requiring separate rectification shall be reported for further instruction.

3.8 Final Cleaning and Sealing

1. Carry out thorough cleaning following completion of polishing.
2. Apply an approved marble sealer compatible with the existing stone.
3. Ensure the proposed sealer is suitable for the building's environmental conditions.
4. Avoid products that cause discoloration, surface film formation or unacceptable changes in appearance.
5. Carry out final buffing and cleaning before handover.

 

4. EQUIPMENT AND MATERIAL REQUIREMENTS

The Contractor shall use professional-grade machinery, chemicals and materials suitable for specialized marble restoration works.

4.1 Machinery

The proposed machinery should preferably be from internationally recognized manufacturers

The Contractor shall submit details of the proposed machinery, including manufacturer, model and intended application.

4.2 Chemicals

The proposed cleaning and restoration chemicals should preferably be from established professional manufacturers

All materials shall be compatible with the existing natural marble.

4.3 Materials

The Contractor shall provide:

1. Suitable diamond grinding and polishing abrasives.
2. Natural-stone-compatible polishing compounds.
3. Approved crystallization products.
4. Marble repair resins and fillers.
5. Colour-matched grout.
6. Suitable natural-stone adhesives.
7. Approved marble sealers.
8. Replacement Crema Marfil and Light Emprador marble.

Equivalent products shall be accepted where their technical suitability and performance are demonstrated.

 

5. WORK EXECUTION AND PROJECT PLANNING

1. The Contractor shall submit a detailed project execution programme with its tender, demonstrating how the Works will be completed within the Contract Completion Period specified by the Client.
2. The programme shall indicate the proposed commencement date, duration and completion sequence.
3. The Contractor shall identify manpower and equipment deployment for each activity.
4. Marble replacement shall be completed before final polishing of the affected areas.
5. Works shall be executed in phases to minimize disruption to residents.
6. Off-peak or restricted working hours shall be coordinated with building management.
7. Appropriate dust-control measures shall be implemented.
8. Air-conditioning grilles, sensors and sensitive equipment shall be protected.
9. Daily housekeeping and proper waste disposal shall be maintained.
10. Any damage caused during execution shall be rectified at the Contractor's expense.

The Contract Completion Period shall be not more than 60 (Sixty) working days. Each bidder shall submit an execution programme demonstrating compliance with the specified period, which will be evaluated as part of the technical submission.

5.1 DELAY IN COMPLETION – 10% CONTRACT DEDUCTION

The Contractor shall complete all Works, including final inspections, rectification of outstanding items and submission of handover documentation, within the Contract Completion Period stated above, unless an extension of time has been expressly approved in writing by the Client.

If the Contractor fails to achieve completion within the agreed Contract Completion Period (including any extension approved in writing by the Client), the Client shall be entitled to deduct a one-time amount equal to ten percent (10%) of the total agreed Contract Value, excluding VAT, from any payment due to the Contractor, including the final payment.

The deduction shall be applied once only and shall not accrue on a daily or recurring basis. It shall not relieve the Contractor of its obligation to complete the Works and rectify any defects. Any extension of time must be formally approved in writing by the Client.

 

6. MOCK-UP REQUIREMENTS

The successful Contractor shall complete a representative marble polishing mock-up before commencing full-scale works.

6.1 Mock-Up Area

A representative area of approximately 2 m² shall be selected by the Consultant / Client.

The location shall reflect the existing marble condition and include typical surface defects.

6.2 Mock-Up Requirements

The mock-up shall demonstrate:

1. Surface preparation.
2. Grinding and honing.
3. Polishing and crystallization.
4. Final cleaning and sealing.
5. Uniformity of gloss and appearance.

6.3 Approval

1. The mock-up shall be completed after contract award and before full-scale polishing.
2. The Consultant / Client shall inspect and approve the completed mock-up.
3. The approved mock-up shall establish the workmanship standard for the project.

 

7. QUALITY CONTROL AND ACCEPTANCE

The Contractor shall establish suitable quality-control procedures throughout execution.

The following requirements shall apply:

1. Replacement tiles shall match the existing marble as closely as practicable.
2. Tile joints and levels shall be consistent with adjacent flooring.
3. Repaired surfaces shall not exhibit unacceptable visible patching.
4. Polished areas shall achieve the approved gloss and surface finish.
5. Completed surfaces shall be free from visible scratches, swirl marks and polishing defects.
6. Gloss measurements shall be taken using a calibrated gloss meter.
7. Inspection records shall be maintained for completed work areas.
8. Defective works shall be rectified before final acceptance.

Final acceptance shall be subject to Consultant / Client approval.

 

8. WARRANTY AND DEFECT RECTIFICATION

The Contractor shall provide a minimum 12-month workmanship warranty from the date of completion and acceptance.

The warranty shall cover:

1. Defective workmanship.
2. Improper marble installation.
3. Debonding attributable to installation defects.
4. Defective joint filling.
5. Premature deterioration attributable to improper polishing or material application.
6. Failure of approved repair treatments attributable to workmanship.

Response and Rectification Requirements

Description	Requirement
Acknowledgement of reported defect	Within 24 hours
Site inspection	Within 48 hours
Submission of rectification proposal	Within 3 working days
Commencement of rectification	Within 5 working days after approval
Completion of rectification	Within 7 working days, subject to the nature of the defect and material availability

 

Defects presenting an immediate safety risk shall be attended to without delay.

All warranty rectification works shall be carried out at no additional cost where the defect is attributable to the Contractor.

 

9. HANDOVER DOCUMENTATION

The Contractor shall submit the following upon completion:

1. Completed inspection and acceptance records.
2. Final records of replaced marble tiles.
3. Details of approved repairs.
4. Product technical datasheets.
5. Chemical and sealer details.
6. Warranty certificate.
7. Recommended marble cleaning and maintenance guide.
8. Final completion report.

 

PART B – BILL OF QUANTITIES

10. BOQ GENERAL CONDITIONS

1. All bidders shall complete the same BOQ.
2. The BOQ shall include item descriptions, quantities, units, unit rates and amounts.
3. All rates shall be quoted in UAE Dirhams (AED).
4. Rates shall include labour, materials, equipment, transportation, protection, wastage, supervision and all associated costs.
5. The Contractor shall identify any qualifications or deviations separately.
6. Blank rates or omitted mandatory BOQ items shall render the commercial submission non-compliant unless expressly permitted by the tender conditions.
7. The final amount shall include applicable VAT.

 

 

 

 

11. BOQ – MARBLE POLISHING AND GENERAL WORKS

Item	Description	Unit	Qty.
A1	Mobilization, site preparation, protection and demobilization	LS	1
A2	Complete marble floor grinding, honing, polishing, crystallization and sealing	m²	4,460
A3	Representative polishing mock-up, including all materials and testing	LS	1
A4	Final cleaning, inspection and handover documentation	LS	1

 

12. BOQ – MAURYA BUILDING

Item	Description	Unit	Qty.
B1	5th floor: Light Emprador – 600 × 600 × 20 mm	No.	31
B2	5th Floor: Light Emprador – 600 × 250 × 20 mm	No.	10
B3	4th floor: Light Emprador – Water Jet 900 × 550 × 20 mm	No.	2
B4	4th floor: Light Emprador – 600 × 600 × 20 mm	No.	16
B5	4th floor: Light Emprador – 600 × 250 × 20 mm	No.	6
B6	3rd floor: Light Emprador – Water Jet 700 × 700 × 20 mm	No.	4
B7	3rd floor: Light Emprador – 600 × 600 × 20 mm	No.	20
B8	3rd floor: Light Emprador – 600 × 250 × 20 mm	No.	12
B9	2nd floor: Light Emprador – 600 × 600 × 20 mm	No.	24
B10	2nd floor: Light Emprador – 600 × 250 × 20 mm	No.	6
B11	1st floor: Light Emprador – Water Jet 700 × 700 × 20 mm	No.	1
B12	1st floor: Light Emprador – Water Jet 900 × 550 × 20 mm	No.	3
B13	1st floor: Light Emprador – 600 × 600 × 20 mm	No.	15
B14	1st floor: Light Emprador – 600 × 250 × 20 mm	No.	10
B15	Ground Floor: Crema Marfil – 600 × 600 × 20 mm	No.	70
B16	Ground Floor: Crema Marfil – 600 × 250 × 20 mm	No.	20

 

Rate inclusions: Supply of matching marble, removal of damaged tiles, substrate preparation, adhesive/bedding, installation, joint filling, polishing, cleaning and disposal.

 

13. BOQ – MUGHAL BUILDING

Item	Description	Unit	Qty.
C1	Supply and replacement of Crema Marfil marble – 600 × 600 × 20 mm	No.	60
C2	Supply and replacement of Crema Marfil marble – 600 × 250 × 20 mm	No.	25

 

The locations of the above replacement tiles shall be jointly verified before execution.

14. BOQ – PROVISIONAL REPAIR WORKS

Item	Description	Unit	Qty.
D1	Hollow marble tile injection treatment	No.	35
D2	Minor crack and chip repair using colour-matched materials	No.	35
D3	Localized joint repair and regrouting	LM	100

 

 Note: The above provisional quantities are allowances for tender comparison, not measured quantities established by the inspection report. Final payment shall be based on approved work actually executed.

Where an approved repair replaces a proposed tile replacement, the corresponding replacement quantity shall be omitted from the final measured works.

 

15. BOQ – COMMERCIAL SUMMARY

Sl #	Description	Amount (AED)
A	Marble Polishing and General Works
B	Maurya Marble Replacement
C	Mughal Marble Replacement
D	Provisional Repair Works
Sub Total (Excluding VAT)
VAT 5%
Grand Total (Including VAT) AED

 

Re-measurable: Marble replacement and approved repair works.

The final contract value shall be adjusted based on certified quantities for re-measurable items.

 

PART C – TENDER SUBMISSION REQUIREMENTS

16. MANDATORY SUBMISSION CHECKLIST

No.	Document	Mandatory
1	Valid UAE trade licence	Yes
2	Company profile	Yes
3	Relevant marble restoration experience	Yes
4	Completed project reference list	Yes
5	Detailed technical method statement	Yes
6	Proposed machinery and equipment list	Yes
7	Chemical and material technical datasheets	Yes
8	Proposed manpower and supervision details	Yes
9	Project execution schedule	Yes
10	Completed and priced BOQ	Yes
11	Clause-by-clause compliance matrix	Yes
12	Deviations and exclusions schedule	Yes
13	Warranty confirmation	Yes

 

PART D – TECHNICAL EVALUATION

17. TECHNICAL QUALIFICATION

All bidders shall be evaluated against the same published criteria.

17.1 Mandatory Pass/Fail Requirements

No.	Requirement	Result (Pass / Fail)
1	Valid trade licence covering relevant activities
2	Demonstrated marble restoration experience
3	Capability to supply and replace matching natural marble
4	Suitable professional machinery and materials
5	Qualified manpower and competent supervision
6	Acceptance of mandatory mock-up and quality requirements
7	Acceptance of 12-month workmanship warranty
8	Complete commercial BOQ and mandatory compliance submissions

 

17.2 Technical Scoring Matrix

No.	Evaluation Criteria	Maximum Marks
1	Established marble restoration experience, with additional recognition for 10 years of proven experience	10
2	Completed projects in five-star hotels, luxury residences and equivalent premium properties	10
3	Relevant facilities management experience in occupied buildings	10
4	Professional machinery and equipment capability	15
5	Quality and suitability of proposed chemicals and materials	15
6	Qualified manpower, specialist training and supervision	15
7	Technical methodology, marble replacement approach and quality assurance	20
8	Verified project references and previous performance	5
	Total	100

17.3 Scoring Bands

For each criterion, evaluators shall apply the following performance bands:

Rating	Percentage of Available Marks	Description
Excellent	90–100%	Comprehensive, verified evidence demonstrating strong capability
Good	75–89%	Relevant experience and satisfactory supporting evidence
Acceptable	60–74%	Meets the basic requirement with limited additional evidence
Weak	1–59%	Limited capability or insufficient supporting information
Non-compliant	0%	No relevant evidence or failure to address the criterion

 

 Minimum Technical Qualification Score: 75/100.

Only bidders satisfying all mandatory pass/fail requirements and achieving at least 75/100 shall proceed to commercial evaluation.

 

17.4 Final Tender Evaluation

Component	Weightage
Technical Evaluation	60%
Commercial Evaluation	40%
Total	100%

 

For technically qualified bidders, the weighted commercial score may be calculated as:

Commercial Score = (Lowest Evaluated Bid Price ÷ Bidder's Evaluated Price) × 40

Final Score = (Technical Score ÷ 100 × 60) + Commercial Score

The highest-ranked compliant bidder shall be recommended for award, subject to the Client's approval and applicable procurement requirements.

 

 

PART E – TENDER COMPLIANCE AND DEVIATIONS

18. CLAUSE-BY-CLAUSE COMPLIANCE MATRIX

Each bidder shall complete the following matrix against every applicable SoW clause.

SoW Clause	Requirement	Compliance (Yes/No)	Supporting Document / Reference	Remarks
2	Contractor Qualification
3.1	Site Inspection and Preparation
3.2	Marble Tile Replacement
3.3	Hollow Tile Treatment
3.4–3.8	Restoration and Polishing Works
4	Equipment and Materials
5	Work Execution and Planning
6	Mock-Up Requirements
7	Quality Control
8	Warranties
9	Handover Documentation

 

 The final issued compliance matrix shall include each individual requirement, rather than relying only on the section-level summary above.

 

19. GENERAL TENDER CONDITIONS

1. All bidders shall inspect the site and verify the nature of the works before submitting their proposals.
2. The BOQ quantities shall be used as the common tender pricing basis.
3. All bidders shall submit complete technical and commercial proposals.
4. The Contractor shall include all necessary labour, materials, machinery, supervision and associated activities.
5. Proposed alternative products or methods shall be supported by technical evidence.
6. The Contractor shall obtain approval before commencing marble replacement or polishing.
7. The Contractor shall remain responsible for the quality and workmanship of the completed works.
8. All tender submissions shall be evaluated using the same qualification and commercial assessment criteria.