CCTV Services (AMC) 2025
ContractJOB REFERENCE:
JB2190-25-00057
The scope of work includes the following activities but
not limited to:
- Scheduled
visits, at least once every 3 months, should include detailed
inspections, diagnosis of any faults, checking & servicing of the
System to maintain it in full operational condition at all times as per
Dubai Department of Protective Systems (SIRA) standards as a minimum.
- The
Service Provider should ensure that all cameras’ position, exposure and
lens focus is as per required view, there is constant and uniform power to
all cameras for 24x7 recording and that the frame rate recording of
cameras is taking place as per desired backup time.
- If any
problem is identified and reported to the Service Provider between the
scheduled visits, the Service Provider must rectify it within 48 hours of
receipt. If the rectification requires replacement of any part, it should
be completed within 5 days of reporting or acceptance of quotation where
the repair is a variation and not a warranty repair.
- Any
spare parts replacements related to the System, provided by ICM, should be
installed as part of the AMC fees.
- The
Service Provider, at his own cost, shall make good all damages, losses,
burns outs etc. which may be attributable to any fault, negligence, faulty
operation, inadequate preventive maintenance and / or mishandling of
equipment. The decision of ICM in this regard shall be final and
binding.
- A
spares register shall be maintained at site by Service Provider to record
the consumption of spares or consumable items, if any, with the approval
of ICM.
- The
Service Provider shall provide operation training to site security staff
to operate the System and carry out basic maintenance to address and
prevent basic troubles.
- The
Service Provider is required to arrange SIRA audit inspection when
required and comply with the directives contained within any report issued
by SIRA within 30 days.
Vendors should only submit a fully detailed proposal
after site visit to ensure the full scope of work required and access
conditions are fully understood.
Important:
The service provider must visit the site and verify the quantity and condition
of assets covered under the maintenance agreement.
|
Description |
Brand |
Qty |
|
Recorders |
Trance |
03 |
|
Cameras |
Hikvision/Trance |
48 |
|
Screens |
Multistar |
03 |
Terms & Condition
Payment terms are 30 days after submission of Invoice to accounts@itihad.co.ae (read receipt requested) along with signed work completion or service report and any other documents required by the bank to release funds from RERA regulated escrow account.
The Supplier certifies that to the best of his knowledge and belief no economic, beneficial, or managerial relationship exists between the Supplier and any employee of Itihad Community Management (ICM) or between Supplier and any relative of an employee of ICM or any of its agents, which would tend in any way to influence such employee in performance of his or her duties on behalf of ICM or its agents in connection with the awarding, making, amending, or making a determination concerning performance of its proposal the work or the agreement.
Exchanges or offering of any money, gift item, personal service, entertainment or unusual hospitality by the Supplier to the employees or agents is expressly prohibited. This prohibition is equally applicable to officers, employees, or immediate family members of ICM’s agents. Any violation of this provision constitutes a material breach of ICM’s terms of agreements.
ICM may by written notice to the Supplier disqualify and reject the Supplier’s proposal and terminate the agreement without any liability whatsoever on part of ICM or any of its agents if finding (a) that vendor violated the certification contained in this declaration regarding conflict of interest; or (b) that gratuities were offered or given by the Supplier or any of its employees , agents or representatives, to any officers or employees of ICM or its agents awarding making and/or amending an RFP document or agreement or securing favorable treatment with respect to the performance of such agreement.
Itihad Community Management is not under any obligation to accept the lowest or any proposal.
In the event the Management deems the work unsatisfactory or encounters delays, it reserves the right to impose penalties on the Service Provider or terminate this Work Order with a 3-day prior notice.
ITIHAD COMMUNITY MANAGEMENT
The Cascades Tower
Mixed UseDubai Marina, Dubai, United Arab Emirates