Contract Duration

The contract shall be for a fixed term of three (3) years. The quotation must be submitted on an annual-price basis, with the annual price remaining fixed throughout the contract period.

Project Requirements:

• Proven experience as a security guard or in a similar position.
• Valid SIRA certification as a trained security officer.
• Ability to operate detection systems and emergency equipment. Specific training will be provided by the Management.
• Excellent knowledge of public safety and security procedures and protocols.
• Strong surveillance skills and attention to detail.
• Good spoken and written English.
• High standards of integrity and professionalism.
• Security guards must be neat, well-presented, properly uniformed, and maintain high standards of personal hygiene.
• Security guards must always act professionally, avoid using personal mobile phones while on duty, and maintain appropriate professional boundaries with residents.
  
   

  Resources
  Description	Qty
  Day Shift	2
  Night Shift	2
  Total	4

Scope of Work

The scope of work includes, but is not limited to, the following activities:

• Secure the building and protect its residents by conducting regular patrols and maintaining access control at all entry and exit points.
• Prevent loss and damage by reporting irregularities and informing violators of the building’s rules, policies, and procedures.
• Address unauthorised entry by stopping trespassers, escorting them from the premises, or contacting the police when necessary.
• Prepare detailed reports documenting observations, incidents, occurrences, and surveillance activities.
• Interview witnesses and obtain signatures and identification details from delivery personnel and other authorised visitors, as required.
• Maintain attendance records for Facilities Management personnel, cleaners, and other contractors visiting the site.
• Maintain records of visitors and contractors accessing private units and verify their work permits.
• Verify work permits upon confirmation from the Building Manager or Customer Service Officers.
• Monitor contractors’ activities to ensure that they remain within the locations authorised under their work permits.
• Record accurate details of any unusual occurrences, including indications of unauthorised shared accommodation or overcrowding.
• Develop and maintain occupancy records with the assistance of the Community Manager.
• Monitor on-site parking and ensure compliance with the community rules, a copy of which will be provided.
• Monitor unauthorised storage of materials in common areas and provide appropriate guidance and warnings to violators.
• Report all suspicious incidents in detail.
• Monitor the use of common facilities, particularly washrooms and lifts, and prevent or report any misuse or abuse.
• Monitor and control access at vehicle gates and ensure compliance with visitor access protocols.
• Monitor alarm systems and surveillance cameras and operate detection and emergency equipment when required.
• Manage and assist during emergencies, including immediately contacting the appropriate emergency services when required.
• Administer first aid or CPR, when necessary and qualified to do so, until the emergency services arrive.
• Ensure that all security guards are fully familiar with the Emergency Evacuation Plan and that a copy is always maintained at the reception desk for reference.
• Identify and report any damage to common areas to the Facilities Manager, including any misuse or damage caused by retail units.
• Identify and report general maintenance issues observed during patrols, including water leaks and lighting failures, to the Facilities Management team.
• Promptly inform the Facilities Management team of any emergency call-out requirements.
• Assist residents with special needs and maintain up-to-date information regarding their locations to support emergency evacuation procedures. This information must be shared with the Fire Commander upon arrival at the building.
• Conduct a safe and organised evacuation of the building during an emergency until the emergency services arrive.
• Assist in enforcing any public-health protocols required by the relevant authorities.
   

Working Hours

Each security guard shall work a 12-hour day or night shift, including a one-hour break. Security coverage must be provided 24 hours a day, seven days a week.
 

Vendors should only submit a fully detailed proposal after site visit to ensure the full scope of work required and access conditions are fully understood.