The manpower required for the facility shall be provided based on demand and requirement to meet the service levels.

MEP Supervisor, MEP Team

·         Fridays and Holidays: OFF / Emergency Attendance

·         6 Days a Week – Saturday to Thursday

·         During Ramadan, Staff shall work for 2 Hours less as per Ministry of Labor regulations.

·         Any additional hours or requirements shall be paid as per UAE Labor Law to Staff and the same shall be discussed mutually and agreed as and when required.

2.       Services

MEP Contractors to carry out the Property Maintenance Services, including routine/planned preventive maintenance to economically prolong useful life, maintain an attractive appearance and provide efficient functional performance of the systems and facilities.  These activities are to be in accordance with the recommendations and requirements of the manufacturers.

The maintenance schedule for each item of equipment and facility will be in accordance with the specific brand of equipment, the operating conditions of the facilities and plants.  It is understood that Contractor is solely responsible for the planning, monitoring and operation to satisfy the required results.

Facilities Maintenance Services covers the following items subject to any limitation or terms and conditions contained in this Schedule.

·         Operation, Supervision of systems, equipment and functions;

·         Track and manage all machinery and spare part warranties and ensure that the appropriate exist at all times.

·         Provide a list of spare parts (reasonable inventory of essential spare parts) necessary to maintain the facilities.

In executing its obligations with respect to the Facilities Maintenance Services, Contractor will be directly involved in the operation, supervision, service and maintenance activities relating to the covered systems, equipment or functions, while reserving the right to sub-contract certain services, including, in particular, those of a highly specialized nature.

In connection with the foregoing, the operation and supervision of a given system or equipment shall include all of the tasks required to ensure that contractor has control over the relevant systems and equipment.  More specifically, Contractor shall be solely responsible for determining the resources to be implemented.  Contractor will in particular be responsible for:

·         Starting up and shutting down installations.

·         Necessary adjustments and balancing. (All cost to be borne by Client.)

·         Metering and recording of equipment operating parameters.

·         Tests and day-to-day checks of the proper working order of equipment.

·         General oversight and supervisions of installations.

·         Develop and administer rules and code of conduct for the common parts (eg. Implement a no-smoking policy etc.)

·         Day-to-day inspections and rounds.

Contractor shall ensure that the following services by System or Function are fully operated, conducted and maintained.

Energy Management

• Following of the energy consumption.
• Verification of the energy bills.
• Operation of the equipment to have the best energetic performance.

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Air-conditioning System

·   Maintenance of HVAC system (excluding chillers)

·   Maintenance of control boxes

·   Maintenance of automated controls

Electrical System

·   Electricity supply and low voltage distribution network distribution boards.

·   Maintenance of grounding network

·   Maintenance of electrical boxes and cabinets

·   Maintenance of low voltage distribution board

·   Maintenance of safety emergency lighting units.

Plumbing and Sanitary System:

·   Maintenance of water heaters.

·   Maintenance of over pressure devices

·   Maintenance of sanitary equipment (taps, showers, washbasins, WC, Urinals)

·   Maintenance of drinking water fountains.

·   Venting systems for the pipe work

·   Rain water pipe network

Barriers

• Inspection and adjustments scheduled four (4) times per annum to keep the automation equipment in satisfactory working order.
• Trouble shooting of Gate Barrier
• Card reader status/ Remote receiver status to be check.
• Metal/ Loop Detector and spring action status to be check.
• Photocell pair status / movement of Arm to be check.
• Power source for the barrier to be check.

Generator

The maintenance services will have 1 major service and 3 minor services.

During each visit, Contractor’s service engineer will inspect the generator and carry out off load test for identifying the fault and to exercise the generator. This test shall be witnessed and signed by Client’s representative.

In addition, Contractor’s engineer will give advice and guidance to Client’s operators for the proper maintenance and efficient working of generator. Client will be required to maintain a logbook for noting down the detailed operations of the generator.

All the consumable spares like Oil filter, Diesel filter, Air filter, Engine oil, Radiator coolant, and the cleaning agents are to be provided by Contractor during the visits. Filters, Oil and Coolant will be changed every 250 hours or once in year. Any non-consumable spares required to be replaced or need repairing, the same will be done against the Local Purchase Order and it would be invoiced to Client.

Scope of Work:

1          General Visual Inspection

2          Check Machine Cleanliness

3          Check for Leakages

4          Check Battery Charger

5          Check Radiator

6          Check and Top Up Coolant

7          Check Coolant Temperature

8          Check Oil Pressure

9          Check Engine Oil

10       Check Air Filter

11       Clean Air Filter

12       Change Air Filter Element

13       Check Belts

14       Check Belt Tension

15       Adjust Belt Tension

16       Check Controller

17       Check ATS Panel

18       Check Gauges and Indicators

19       Check Frequency

20       Check Voltage

21       Check RPM

22       Check Battery Water

23       Top Up Battery Water

24       Check for any irregular sound

25       Check Exhaust System

26       Check cables and hoses

27       Check Emergency Operations

28       Check Anti Vibration Mounts

29       Lubricate Necessary Points

30       Check Engine / Alternator Manual Mode

31       Check Engine / Alternator On Load

32       Check Controller in Auto Mode

33       Check ATS Panel in Auto Mode

34       Check Main Incomer Breaker for ATS

35       Check Cooling Down Time after Load

3.2     Chiller Maintenance

h)         Compressor Oil Analysis & Reporting                                                                                                      -1/year

i)            Predictive: Replace starter coolant (Glycol Inhibitor) – If Required                                                -Labor Only

j)           Spare Parts/ Consumables - Service Required Consumables (Including Dehydrator Cores)     - included

k)          On-site Equipment Operation Training by OEM                                                                                    -1/year 

3.       Time response/Emergency Call out

Time response is the time that MEP Contractor to commit to have its employees on Site working to resolve the requests and complaints from the owners and users of the site.

1.       Emergency -  Required to remedy situations that are potentially life threatening and/or will seriously affect fabric and operation, prevent potential injury and/or to avoid disruption and property damage

Examples which constitute an emergency response include

a.          Flooding

b.          Entrapment

c.          Unrest and criminal activity

d.          Fire alarm

e.          Security threats and alarm

f.           Accidents

g.          Window breakage

2.                Require ensuring that the functionality, appearance and/or general condition of the building or plant is maintained, address situations that require investigation and/or quotation, or that are subject to lead times for materials, etc.

Annexure-A – Scope of Work

shall, during the contract period:

As per the conditions of this contract, will carry out the Operation, Administrative and/or technical management of the, its relevant systems and equipment at the site.

Defects Liability Period (DLP) for one year applies currently for this Facility.  Contractor will manage the MEP Specialized Service Works until the end of DLP period.

shall perform all of the functions and provide all of the resources to deliver the services needed, to ensure the Site operates as a high class residential tower. The staff shall be appropriately qualified and competent to conduct and carry out the tasks for which they are employed.

The Operation and supervision of a given system or equipment shall include all of the tasks required to be performed to ensure that the Contractor maintains responsibility for and control over the relevant systems and equipment. Contractor responsibilities will include but not limited to:

·         Guaranteeing the comfort and safety of the users by providing excellent services related to our scope of work.

·         Will carry out snagging of all equipment’s/systems with the help of Contractor and ensure that the handover is done properly during the implementation phase.

·         Co-ordination & Meetings with Association.

·         Frequency of meeting as further agreed with the JOP management

·         Implementation of JOP management policy & procedures.

·         Making inspections and rounds.

·         Facilitation of the periodical certification/testing of equipment or system required by the laws in the territory

·         Maintaining the systems so as to not disrupt the normal operation of the site.

·         Minimizing equipment downtime and achieving agreed levels of system availability by market standards

·         Ensuring that the equipment and systems comply with and are operated in accordance with all relevant safety requirements.

·         Handling emergency/crisis management and conducting awareness programs for residents as required in association with the JOP management

·         Contractor shall seek permission from the JOP management prior to undertaking any works inside units, that may affect the common area infrastructure or equipment.