Annual Maintenance Contract (AMC) – Non-Comprehensive

Laundry Machines (Coin-Operated Washing Machines & Dryers)

1. Contract Overview

This Scope of Work defines the services to be provided under a Non-Comprehensive Annual Maintenance Contract (AMC) for the maintenance and technical support of installed coin-operated laundry machines at the designated site.

The equipment covered under this AMC has been supplied and installed by E Smart Laundry Machine Trading LLC.

2. Equipment Covered (Brand & Quantity)

The AMC shall cover the following installed laundry equipment:

Brand: E SMART

Washing Machines:

Quantity: 8 Nos.

Type: 6 kg Front-Load Coin-Operated Washing Machines

Dryer Machines:

Quantity: 8 Nos.

Type: 7 kg Coin-Operated Dryers

Installation Configuration:

Machines installed on stackable MS powder-coated stands within designated laundry areas

3. Contract Duration

The AMC shall be valid for a period of one (1) year from the effective start date.

Renewal shall be subject to mutual agreement between both parties.

4. Planned Preventive Maintenance (PPM) Frequency

PPM Frequency: Monthly (12 visits per year)

PPM visits shall be planned, documented, and coordinated with site management

Additional visits, if required, shall be attended on a call-out basis

Monthly PPM is adopted due to high-frequency daily usage of coin-operated laundry machines.

5. Scope of Services

5.1 Preventive Maintenance (PPM)

During each scheduled PPM visit, the service provider shall:

Inspect washing machines and dryers for operational performance

Check basic electrical and mechanical safety conditions

Inspect hoses, drainage, belts, heating elements (dryers), and coin mechanisms

Identify potential faults and submit technical recommendations

Carry out minor routine adjustments to ensure continuous and safe operation

5.2 Corrective Maintenance (Non-Comprehensive)

Diagnosis of mechanical and electrical faults

On-site rectification of minor operational issues

Restoration of machines to proper working condition

Repairs involving major components or spare parts shall be executed only after separate approval.

5.3 Breakdown Response

Attendance to reported breakdowns in accordance with the Service Level Agreement (SLA) defined below

Emergency technical support limited to inspection, diagnosis, and minor rectification

5.4 Bearing Replacement (If Required)

Bearing replacement shall not be carried out on site

Machines requiring bearing replacement shall be transported to the service provider’s workshop and returned after completion

Associated costs and logistics shall be subject to prior approval

6. Emergency Response & Service Level Agreement (SLA)

The service provider shall respond to service requests in accordance with the following priority matrix:

Priority 1 – Emergency

Response Time: Immediate (within 1 hour)

Immediate safety risk or critical operational disruption

Priority 2 – Urgent

Response Time: Within 2 hours

Risk of injury, equipment damage, or serious service disruption

Priority 3 – Expedited

Response Time: Within 8 hours

Non-critical issues requiring prompt resolution

Priority 4 – Scheduled

Response Time: Within 24 hours

Non-urgent or pre-approved scheduled works

Immediate Technical Support:

Remote technical assistance via phone call shall be provided immediately, where required, to the Building Security or FM team until site attendance.

7. Spare Parts & Warranty Coordination

Spare parts, if required, shall be provided based on actual requirement and subject to approval

Machines under manufacturer warranty shall be attended strictly in accordance with warranty terms

Where a valid AMC is in place, warranty-eligible repairs may be attended on site, subject to manufacturer policies

8. Subcontracting Restriction

Subcontracting of any part of the AMC services is strictly not permitted.

All preventive maintenance, corrective works, breakdown response, and technical support shall be carried out exclusively by the appointed AMC contractor using its own directly employed technicians.

Any violation of this requirement shall be treated as a material breach of contract.

9. General Terms

Services shall be performed by qualified and trained technicians

All works shall comply with applicable safety standards and site regulations

Any services beyond this scope shall be treated as additional works, subject to prior written approval