Asset Description:

1. CCTV System – 252 Cameras
2. Access Control –8 nos.
3. Intercom System – 3 no.
4. SMATV System –3 nos.
5. Public Address (PA) System – Installed in common areas
6. Gate Barrier - 2 nos.
7. ANPR - 2 nos.

Service Frequency

1. Preventive Maintenance – Quarterly (4 times/year)
2. Breakdown Calls – Unlimited

Consumables & Spare Parts

1. Non-Comprehensive AMC
2. Maintain a reasonable inventory of essential spare parts.
3. PPM consumables included in service.

Emergency Response

1. Priority 1 – Emergency: Within 1 Hour (fire/security risk, CCTV/ANPR outage, SIRA blocking issues).
2. Priority 2 – Urgent: Within 4 Hours (safety threat, barrier non-functional).
3. Priority 3 – Expedited: Within 8 Hours (non-urgent but reputational impact).
4. Remote Technical Support: Immediate phone/video guidance to security or FM team when required.

System-Specific Scope

CCTV / ANPR

1. Inspect, clean, and test all cameras, lenses, and enclosures.
2. Verify DVR/NVR functionality, storage, recording & playback.
3. Confirm ANPR synchronization with barriers and database.
4. Test remote connectivity and SIRA port forwarding.

Access Control

1. Inspect readers, locks, PTE switches, and break-glass units.
2. Clean devices, check alignment, update firmware if applicable.
3. Verify controller communication and operations.

Gate Barriers / ANPR

1. Full diagnostics of automation units.
2. Clean motors, cabinets, and check control boards.
3. Inspect cabling, sensors, and barrier response time.

Intercom System

1. Inspect devices and power supply.
2. Test connectivity between all components.
3. Verify integration with access control.

SMATV System

1. Check dish alignment, cables, and headend equipment.
2. Test signal strength and distribution.
3. Replace faulty connectors/splitters if needed (chargeable).

PA System

1. Inspect amplifiers, speakers, and cabling.

2. Test audibility across all zones.

3. Clean and service microphones and controllers.

General Terms – SIRA Compliance

The contractor shall manage, renew, and coordinate all SIRA-related obligations for Villa Myra’s CCTV, ANPR, and ELV systems, including:

1. SIRA ANPR AMC & Connectivity Charges (annual).
2. SIRA Video Guard Connectivity Charges (annual).
3. Snappy VMS Sites – Technical support, VMS upgrade, and maintenance (annual).
4. SSDAC/SPC Consultant & Certification Charges (annual).
5. SIRA Inspection Charges (annual).
6. SIRA NOC Charges (annual).
7. Total SIRA Compliance Charges – consolidated annual obligations.

Vendor Responsibilities:

1. Track expiry dates and ensure timely renewals.
2. Submit required reports, logs, and compliance documentation to SIRA.
3. Coordinate with Snappy VMS and SIRA consultants.
4. Ensure DVR/NVR & storage remain certified under SIRA.
5. Provide quarterly compliance reports to HOAM/FM.

Documentation & Reporting

The contractor shall provide detailed documentation and reports to HOAM/FM for tracking, compliance, and audit purposes. This shall include:

1. Quarterly PPM Reports – Checklist of preventive maintenance activities completed.
2. Breakdown/Callout Reports – Record of all breakdown calls with resolution details.
3. SIRA Compliance Reports – Quarterly update confirming validity of all licenses, connectivity, and certifications.
4. Annual Summary Report – Consolidated report of all PPMs, breakdowns, SIRA renewals, and recommendations.

Safety & Compliance

1. Vendor to provide PPE (uniform, gloves, masks, harnesses as required).
2. Secure all work areas with partitions and warning signboards.
3. Clean site thoroughly post-work; no tools or debris to be left behind.
4. Vendor bears full responsibility for workforce safety and insurance.