Scope of Work – Annual maintenance contract for Intercom

Brand Name: ALCAD

1. Preventive Maintenance

•             Scheduled quarterly inspections of all  intercom units (audio, video, and access panels).

•             Cleaning, testing, and calibration of devices to ensure optimal performance.

•             Firmware/software updates (where applicable).

•             Verification of wiring integrity, power supply, and network connections.

2. Corrective Maintenance

•             On-call support for troubleshooting and repair of faulty intercom units.

•             Replacement of defective components (handsets, panels, wiring, power supplies).

•             Rectification of audio/video quality issues (distortion, low volume, poor image).

•             Response time commitment:

•             Critical faults (system down): within 4–6 hours.

•             Non-critical faults: within 24–48 hours.

3. System Monitoring & Reporting

•             Annual performance audit of the entire intercom system.

•             Submission of quarterly maintenance reports detailing inspections, repairs, and replacements.

•             Recommendations for upgrades or enhancements to improve system reliability.

4. Spare Parts & Consumables

•             Vendor to maintain a stock of essential ALCAD spare parts for quick replacement.

•             Consumables (cables, connectors, screws, etc.) included in service scope.

5. Training & Support

•             Basic training for building staff/security on system usage and minor troubleshooting.

•             Telephone/email support during working hours.